Refund Policy

Refund Policy for Perez Perfumes

 

At Perez Perfumes, your satisfaction is our priority. If you are not completely happy with your purchase, you may return your item(s) within 30 days of the purchase date for a full refund, subject to the following terms:

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Items must be returned within 30 days of the original purchase date.

 

Products must be unused, unopened, and in their original packaging.

 

Items must be in the same condition as received, with all original tags and seals intact.

 

Proof of purchase (order confirmation or receipt) is required for all returns.

 

2.How to Initiate a Return:

 

1. Contact our customer service team at perezperfumes2005@gmail.com or through our website’s contact form within 30 days of your purchase.

 

2. Provide your order number, the item(s) you wish to return, and the reason for the return.

 

3. Our team will provide you with a return authorization and instructions for shipping the item(s) back to us.

 

3.Return Shipping:

 

Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service to ensure your return is received.

 

4.Refund Process:

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

 

If approved, your refund will be processed to your original payment method within 5-7 business days.- Please note that it may take additional time for your bank or credit card provider to process and post the refund to your account.

 

Non-Returnable Items: For hygiene and safety reasons, opened or used perfumes cannot be returned unless they are defective or damaged upon arrival. Gift cards and promotional items are non-refundable.

 

5.Damaged or Incorrect Items:

 

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange for a replacement or a full refund, including return shipping costs.

 

Contact Us: For any questions or assistance with your return, please contact our customer service team at perezperfumes2005@gmail.com. Thank you for shopping with Perez Perfumes. Your satisfaction is important to us!